General Questions

Can I delete codes?
Codes cannot be deleted. Following are the available options: Edit the code: If you have not distributed the code and would like to use it later for anoth...
Tue, Mar 3, 2020 at 2:02 PM
How do I transition a client to another agency?
Please reach out to customer service to confirm you need to give another agency access to a specific client. Please provide as much of the following informa...
Tue, Mar 3, 2020 at 2:02 PM
If I void a code, does the money go back into the account?
No, voiding a code only removes the code from your view and it will not show up in search results. The money (credits) used to create the code are not refun...
Tue, Mar 3, 2020 at 2:01 PM
Can I create Ad-ID codes for other ads besides video and audio?
Yes, Ad-ID codes can be created for any advertisement. Following are the media type options when creating codes and under each media type are various medium...
Tue, Mar 3, 2020 at 2:01 PM
What are the benefits of using Ad-ID?
The most obvious benefit is that it provides unique identification for ads, just like we use unique ids for social security numbers, license plates, etc. Pu...
Mon, Mar 29, 2021 at 4:55 PM
Non-profit rates
All companies recognized by the US Internal Revenue Service (IRS) as a 501(c)(3) charity can receive all codes free of charge. To request this pricing, ...
Wed, Aug 18, 2021 at 1:16 PM
Is Ad-ID required?
Many networks and groups prefer and support the use of Ad-ID. Some networks have a stated requirement in their commercial guidelines. If you are using S...
Thu, Mar 18, 2021 at 9:51 AM
What is the difference between ISCI and Ad-ID?
ISCI (Industry Standard Coding Identification) was created to identify broadcast TV ads in 1970. Ad-ID replaced ISCI in 2003. ISCI was a mostly manual c...
Thu, Mar 18, 2021 at 9:51 AM
Who usually creates Ad-ID codes?
It is most common for the creative agency to create the Ad-ID codes; however, anyone can be given the responsibility to create Ad-ID codes. Some advertisers...
Tue, Mar 3, 2020 at 2:01 PM
What is an example of an Ad-ID code?
An Ad-ID code is 11 characters such as ABCD1234000. Codes are 12 characters only for high definition (HD) or 3D video codes, in which case an H or D is adde...
Tue, Mar 3, 2020 at 2:01 PM