Q: What is happening?
A: The Ad-ID system will be offline from 7am–8am ET (4am-5am PT) Wednesday October 5th to upgrade the Prefix/Account Creation service.
Starting at 8am ET (5am PT) Wednesday October 5th the creation of Prefixes and Accounts will be handled by the Ad-ID Client Success Team. Users will still be able to create and administer their own Group(s) unless you prefer that Ad-ID handle the complete set up process.
Q: What will happen when I try to log in?
A: When you try to log into the Ad-ID system (http://app.ad-id.org) after 8am ET(5am PT), you will see the following changes in the “Create” menu. The “Create a New Prefix” and “Create a New Account” will no longer be available in the new menu.
Q: Will these changes affect my ability to access the groups I already belong to or access codes I have already created?
A: No. The changes will affect only the creation of new groups, accounts, and prefixes. The changes will not affect current groups, accounts and/or prefixes in Ad-ID or your ability to register new creative and create codes for those assets.
Q: What will be different when I try to set up a new advertiser?
A: As part of the enhanced services, the Client success team will handle the setup on your behalf. You will need to contact them at cs@ad-id.org with the advertiser details for setup, including written permissions and billing information.
As in the past, Ad-ID requires written permission from the advertiser that the agency or third party has permission to create Ad-ID codes for them. This applies whether the advertiser is new to Ad-ID or new to the agency or third party. This can be done by completing and submitting the online Advertiser Permission Form or by providing written permission in the form of a letter or an email from the advertiser.
Please note: Screenshots of messages in Slack, Teams, and other forms of chat applications will not be accepted as a form of permission.
You will also need to provide the billing details, which can be entered in the online Billing Account Setup Request form.
Q: What will be different when I try to create a new prefix?
A: As part of the enhanced services, the Ad-ID Client Success team will take care of the Prefix Creation. If you need a prefix for either a new or an existing advertiser, please contact the Client Success team at cs@ad-id.org. We will need written permission from the advertiser which grants agency or third party access to create prefix. The advertiser can either fill out the Advertiser Permission form or send an email to cs@Ad-ID.org granting permission for a new prefix to be created and access granted to the agency or third party. Please note: screenshots of messages in Slack, Teams, and other forms of chat applications will not be accepted as a form of permission.
Q: Will I still be able to create and manage Groups?
A: Yes, Users can still create and/or manage new Groups, and administer existing Groups. The Client Success team would be happy to create any new groups you require. Please contact them at cs@ad-id.org if you prefer to have them complete the entire advertiser setup. Please include a list of users if you would like the Client Success team to create a group on your behalf.
Please note: if you plan to create your own groups, the naming convention to use is as follows: Agency/third party name-Advertiser name.
Q: Can I create prefixes and/or accounts by using the “Create A New Account” and/or “Create A New Prefix” pages which I have bookmarked?
A: After 8am ET(5am PT) clicking on saved bookmarks for the “Create An Account” and “Create A Prefix” pages will return a message that these features are not available, and for assistance to contact the Client Success team at cs@ad-id.org.
Q: Who can I contact if I have questions or need help?
A: Please contact the Client Success Team at cs@ad-id.org if you have any questions or help.