If you need a refund for a purchase, please contact Client Success.
Refunds cannot be provided if:
- The money (credits) has already been used to create codes
- The requested refund amount exceeds the amount purchased
- The requested refund amount exceeds the unused money (credits) in the account
After a refund is processed, a credit memo will be emailed at the end of the day to the invoice recipient(s). If a partial refund was processed, a new invoice cannot be created and the original invoice and credit memo will need to be submitted together for payment.
For example, if you made a purchase for $300 and requested a refund for $120, you would owe $180. You would not receive an invoice for $180, however, you would receive the original invoice of $300 and a credit memo for $120 to be applied to the original invoice.