Billing

Refunds
If you need a refund for a purchase, please contact customer service. Refunds cannot be provided if: The money (credits) has already been used to crea...
Tue, Mar 3, 2020 at 1:59 PM
I need a copy of an invoice
You must have access to the account to view or download invoices. Invoices are accessible directly on the Ad-ID system through the account. Click on the...
Tue, Mar 3, 2020 at 1:59 PM
Can I edit an invoice?
Invoices can only be edited by the Administrator of the account or the user who made the purchase on the Ad-ID system. Deposit invoices are the only ones th...
Tue, Mar 3, 2020 at 1:59 PM
Can you submit a signed PO with the invoice?
Invoices are emailed automatically by the Ad-ID system to the emails listed as the invoice recipient(s). The Ad-ID system does not store copies of purchase ...
Tue, Mar 3, 2020 at 2:00 PM
How do I update the billing contact?
To edit the billing info on an account, go to the Accounts menu in the top navigation and select the account. Click on Edit Account in the right side bar. ...
Tue, Mar 3, 2020 at 2:00 PM
Billing statement
Statements are not available on the Ad-ID system. Please contact customer service to request a statement. Statements are emailed to the statement recipient(...
Tue, Mar 3, 2020 at 2:00 PM
Where can I send a PO/vendor form to be signed/completed?
Ad-ID does not require customers to provide a copy of the purchase order that is used to make the online purchase. However, if your company requires a signa...
Tue, Mar 3, 2020 at 2:00 PM
Ad-ID W9
Please click below to download a copy of the W9 for Advertising Digital Identification, LLC (Ad-ID, LLC).
Tue, Mar 3, 2020 at 2:00 PM
Payment methods
Purchases can be made on the Ad-ID system using a credit card or purchase order (PO). Purchases are immediately available to use even if a purchase order is...
Tue, Mar 3, 2020 at 1:59 PM
Suspended account
A suspended account cannot be used to create codes. Ad-ID payment terms are net 30. If your account has been suspended, one or more invoices are over 15...
Tue, Mar 3, 2020 at 1:59 PM