AD-ID, LLC

Contact Client Success at cs@ad-id.org for:

Getting Started

• Creating a user profile
• How to determine if an advertiser is listed in AD-ID
• Adding a new advertiser
• Creating a group
• Creating an account
• Creating a prefix
• Being added to an existing group and/or account
• Scheduling training sessions or walkthroughs

User Profile and Preferences

• Resetting password
• If your email address has been blocked
• Adding a user to an existing group or account
• Updating email domain

Requests and Issues

• Data cleanup
• Getting a custom report
• Updates to Corporate Hierarchy
• Inability to create codes
• Inability to fund accounts
• Voiding codes with and without credit
• Finding a parent company
• Adding a parent company
• Change of Agency of Record (AOR)
• Requesting code creation count
• Requesting available code count

Accounting

• Expired Account
• Getting a copy of an invoice
• Getting a refund
• Signing POs
• Getting a copy of an invoice
• Getting a copy of the AD-ID W9
• Updating billing information