Ad-ID, LLC
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Knowledge base
Customer Support
What's New
4
Ad-ID 2023 Rate Changes (as of April 1, 2023)
AR Procedure Updates (as of October 24, 2022)
Upgraded Service FAQs for October 5, 2022
Billing Address Change (as of September 2022)
FAQs
6
FAQs about Ad-ID 2023 Rate Changes (Updated)
FAQs about Ad-ID Permission Policies and Procedures
FAQs about Ad-ID Billing Policies and Procedures
FAQs about Ad-ID 501(c)(3) Policies and Procedures
FAQs about PII (Personal Identifiable Information)
View all 6
Ad-ID Quick Cards
5
Registering Ads
Registering Multiple Ads
Funding Accounts
Code Formats
Filling Out the Ad-ID Slate
Getting Started
5
Creating a user profile
How to determine if advertiser is listed in Ad-ID
What is needed to create a code?
How do I get access to my company's group and/or account?
How to schedule a video walkthrough/system training
Profile and Preferences
4
Your Password
Change email address
Update profile information
Choose fields to be included in the codes table and exports
Pricing
3
Ad-ID rates
How to determine cost
Do credits expire?
Prefixes
1
How to gain access an existing prefix
How-To
20
Add Users
Manage User Access
Cost Calculator
Purchase Codes
Create Codes
View all 20
General Questions
17
Voiding codes
How to transition an Advertiser from one agency to another
The benefits of using Ad-ID
Non-Profit Eligibility for Free Codes
Is Ad-ID required?
View all 17
Common Issues
12
I added someone but they can't create codes
I was given access to a prefix, but I can't create codes
A group, prefix and/or account have been created, but I can't create codes
I haven't received the email to set my password
I created codes using the wrong prefix
View all 12
Creating Codes
8
I created an SD code and need the HD
What do I select for an online video?
Create a new code using existing code (cloning)
Why am I being asked for the Advertiser, Brand and/or Product information?
How to create a code using a custom format
View all 8
Billing
11
Refunds
I need a copy of an invoice
Can I edit an invoice?
Can you submit a signed PO with the invoice?
How do I update the billing contact?
View all 11
Integrations
3
Integrate with Ad-ID
Share your Ad-ID data with vendors
Can I upload files to other systems?
SAG-AFTRA
3
SAG-AFTRA FAQ
For those clients that are not a signatory, do they need to use Ad-ID?
Do we need to use Ad-ID for ads containing union talent which are running outside of the United States?