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CS Team Expanded Hours (beginning May 2, 2023)
Ad-ID 2023 Rate Changes (as of April 1, 2023)
AR Procedure Updates (as of October 24, 2022)
Upgraded Service FAQs for October 5, 2022
Billing Address Change (as of September 2022)
FAQs about Ad-ID 2023 Rate Changes (Updated)
FAQs about Ad-ID Permission Policies and Procedures
FAQs about Ad-ID Billing Policies and Procedures
FAQs about Ad-ID 501(c)(3) Policies and Procedures
FAQs about PII (Personal Identifiable Information)
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Ad-ID Quick Cards
Registering Multiple Ads
Filling Out the Ad-ID Slate
The benefits of using Ad-ID
Is Ad-ID required?
What is the difference between Ad-ID and ISCI?
Who usually creates Ad-ID codes?
What agreements are required to use Ad-ID?
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Profile and Preferences
Change email address
Update profile information
Choose fields to be included in the codes table and exports
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Creating a user profile
How to determine if advertiser is listed in Ad-ID
What is needed to create a code?
How do I get access to my company's group and/or account?
How to schedule a video walkthrough/system training
I added someone but they can't create codes
I was given access to a prefix, but I can't create codes
A group, prefix and/or account have been created, but I can't create codes
I haven't received the email to set my password
I created codes using the wrong prefix
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Manage User Access
Code Cost Calculator (For Transactional Billing Accounts)
Create Matching SD/HD Code
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Why am I being asked for the Advertiser, Brand and/or Product information?
What do I select for an online video?
I created an SD code and need the HD
Create a new code using existing code (cloning)
How to create a code using a custom format
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Do credits expire?
I need a copy of an invoice
Can I edit an invoice?
Can you submit a signed PO with the invoice?
How do I update the billing contact?
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Integrate with Ad-ID
Share your Ad-ID data with vendors
Can I upload files to other systems?
For those clients that are not a signatory, do they need to use Ad-ID?
Do we need to use Ad-ID for ads containing union talent which are running outside of the United States?