How can we help you today?
Enter your search term here...
to submit a new ticket
Check ticket status
Ad-ID Holiday Office Hours-December 2022
AR Procedure Updates (as of October 24, 2022)
Upgraded Service FAQs for October 5, 2022
Billing Address Change (as of September 2022)
FAQs about Ad-ID 2023 Rate Changes
FAQs about Ad-ID Permission Policies and Procedures
FAQs about Ad-ID Billing Policies and Procedures
FAQs about Ad-ID 501(c)(3) Policies and Procedures
FAQs about PII (Personal Identifiable Information)
View all 6
Ad-ID Quick Cards
Registering Multiple Ads
Filling Out the Ad-ID Slate
Creating a user profile
How to determine if advertiser is listed in Ad-ID
What is needed to create a code?
How do I get access to my company's group and/or account?
How to schedule a video walkthrough/system training
Profile and Preferences
Change email address
Update profile information
Choose fields to be included in the codes table and exports
How to determine cost
Do credits expire?
How to gain access an existing prefix
Manage User Access
View all 20
How to transition an Advertiser from one agency to another
The benefits of using Ad-ID
Non-Profit Eligibility for Free Codes
Is Ad-ID required?
View all 17
I added someone but they can't create codes
I was given access to a prefix, but I can't create codes
A group, prefix and/or account have been created, but I can't create codes
I haven't received the email to set my password
I created codes using the wrong prefix
View all 12
I created an SD code and need the HD
What do I select for an online video?
Create a new code using existing code (cloning)
Why am I being asked for the Advertiser, Brand and/or Product information?
How to create a code using a custom format
View all 8
I need a copy of an invoice
Can I edit an invoice?
Can you submit a signed PO with the invoice?
How do I update the billing contact?
View all 11
Integrate with Ad-ID
Share your Ad-ID data with vendors
Can I upload files to other systems?
For those clients that are not a signatory, do they need to use Ad-ID?
Do we need to use Ad-ID for ads containing union talent which are running outside of the United States?