Ad-ID, LLC

What's New 5

• CS Team Expanded Hours (beginning May 2, 2023)
• Ad-ID 2023 Rate Changes (as of April 1, 2023)
• AR Procedure Updates (as of October 24, 2022)
• Upgraded Service FAQs for October 5, 2022
• Billing Address Change (as of September 2022)

FAQs 6

• FAQs about Ad-ID 2023 Rate Changes (Updated)
• FAQs about Ad-ID Permission Policies and Procedures
• FAQs about Ad-ID Billing Policies and Procedures
• FAQs about Ad-ID 501(c)(3) Policies and Procedures
• FAQs about PII (Personal Identifiable Information)

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Ad-ID Quick Cards 5

• Registering Ads
• Registering Multiple Ads
• Funding Accounts
• Code Formats
• Filling Out the Ad-ID Slate

General Questions 15

• The benefits of using Ad-ID
• Is Ad-ID required?
• What is the difference between Ad-ID and ISCI?
• Who usually creates Ad-ID codes?
• What agreements are required to use Ad-ID?

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Profile and Preferences 7

• Your Password
• Change email address
• Update profile information
• Choose fields to be included in the codes table and exports
• Logging in

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Getting Started 5

• Creating a user profile
• How to determine if advertiser is listed in Ad-ID
• What is needed to create a code?
• How do I get access to my company's group and/or account?
• How to schedule a video walkthrough/system training

Common Issues 12

• I added someone but they can't create codes
• I was given access to a prefix, but I can't create codes
• A group, prefix and/or account have been created, but I can't create codes
• I haven't received the email to set my password
• I created codes using the wrong prefix

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How-To 20

• Add Users
• Manage User Access
• Code Cost Calculator (For Transactional Billing Accounts)
• Create Codes
• Create Matching SD/HD Code

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Creating Codes 8

• Why am I being asked for the Advertiser, Brand and/or Product information?
• What do I select for an online video?
• I created an SD code and need the HD
• Create a new code using existing code (cloning)
• How to create a code using a custom format

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Pricing 2

• Ad-ID rates
• Do credits expire?

Billing 11

• Refunds
• I need a copy of an invoice
• Can I edit an invoice?
• Can you submit a signed PO with the invoice?
• How do I update the billing contact?

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Integrations 3

• Integrate with Ad-ID
• Share your Ad-ID data with vendors
• Can I upload files to other systems?

SAG-AFTRA 3

• SAG-AFTRA FAQ
• For those clients that are not a signatory, do they need to use Ad-ID?
• Do we need to use Ad-ID for ads containing union talent which are running outside of the United States?