Ad-ID, LLC
Welcome
Login
Home
Solutions
Enter your search term here...
Search
Login
to submit a new ticket
Check ticket status
704.501.4410
Knowledge base
Customer Support
Getting Started
6
Signing Up
How to determine if advertiser/client is set up on Ad-ID
Setting up a new advertiser (set up assistant)
What is needed to create a code?
My company is already using Ad-ID. How do I gain access?
View all 6
Prefixes
3
Registering a prefix
Access an existing prefix
How to determine if advertiser/client has a registered prefix
Creating Codes
10
I created an SD code and need the HD
Creating multiple codes
What do I select for an online video?
Create a new code using existing code (cloning)
What does Display Creative mean?
View all 10
Billing
11
Refunds
I need a copy of an invoice
Can I edit an invoice?
Can you submit a signed PO with the invoice?
How do I update the billing contact?
View all 11
General Questions
20
Can I delete codes?
How do I transition a client to another agency?
If I void a code, does the money go back into the account?
Can I create Ad-ID codes for other ads besides video and audio?
What are the benefits of using Ad-ID?
View all 20
Common Issues
12
I added someone but they can't create codes
I was given access to a prefix, but I can't create codes
I created a group, prefix and/or account, but I can't create codes
I haven't received the email to set my password
I created codes using the wrong prefix
View all 12
Profile and Preferences
8
Reset password
I am having trouble changing my password
Logging in
My email has been blocked
Change email address
View all 8
Integrations
3
Integrate with Ad-ID
Share your Ad-ID data with vendors
Can I upload files to other systems?
How-To
23
Using the Set Up Assistant
Create an Account for Existing Prefix
Add Users
Manage User Access
Cost Calculator
View all 23
SAG-AFTRA
12
What is SAG-AFTRA?
Why does SAG-AFTRA require Ad-ID?
What happens if we do not comply with the SAG-AFTRA Ad-ID mandate?
If the prefix is registered with Ad-ID, is the code compliant with the SAG-AFTRA Ad-ID mandate?
How does using Ad-ID help with talent compensation?
View all 12