AD-ID, LLC

If you need a refund for a purchase, please contact Client Success. Refunds cannot be provided if: The money (credits) has already been used to create...

Only billing account administrators can view or download invoices. Click on the Accounts menu in the top navigation and select the account.  Click o...

Invoices can only be edited by the Administrator of the account or the user who made the purchase on the Ad-ID system. Deposit invoices are the only ones th...

Invoices are emailed automatically by the Ad-ID system to the emails listed as the invoice recipient(s). The Ad-ID system does not store copies of purchase ...

Statements are not available on the Ad-ID system. Please contact Client Success to request a statement. Statements are emailed to the statement recipient(s)...

Ad-ID does not require customers to provide a copy of the purchase order that is used to make the online purchase. However, if your company requires a signa...

Purchases can be made on the Ad-ID system using a credit card or purchase order (PO). Purchases are immediately available to use even if a purchase order is...

A suspended account cannot be used to create codes. Ad-ID payment terms are net 30. If your account has been suspended, one or more invoices are over 15...

Specific Ad-ID codes are not listed on the invoices. Purchases, and therefore invoices, are not directly linked to specific codes. A purchase can be mad...

The AD-ID system refers to credits, which are essentially US dollars: $1 equals 1 credit.  If credits remain on the account at the anniversary date, yo...