Billing
If you need a refund for a purchase, please contact Client Success. Refunds cannot be provided if: The money (credits) has already been used to create...
Wed, Jun 22, 2022 at 9:40 AM
Only billing account administrators can view or download invoices. Click on the Accounts menu in the top navigation and select the account. Click o...
Wed, Apr 26, 2023 at 10:10 AM
Invoices can only be edited by the Administrator of the account or the user who made the purchase on the Ad-ID system. Deposit invoices are the only ones th...
Wed, Jun 22, 2022 at 9:41 AM
Invoices are emailed automatically by the Ad-ID system to the emails listed as the invoice recipient(s). The Ad-ID system does not store copies of purchase ...
Tue, Mar 3, 2020 at 2:00 PM
Only Account Administrators can update billing contact information. If you need to have the billing information updated and are not an administrator, pleas...
Wed, Apr 26, 2023 at 10:14 AM
Statements are not available on the Ad-ID system. Please contact Client Success to request a statement. Statements are emailed to the statement recipient(s)...
Wed, Jun 22, 2022 at 9:42 AM
Ad-ID does not require customers to provide a copy of the purchase order that is used to make the online purchase. However, if your company requires a signa...
Wed, Jun 22, 2022 at 9:42 AM
Please click below to download a copy of the W9 for Advertising Digital Identification, LLC (Ad-ID, LLC).
Tue, Sep 20, 2022 at 11:53 AM
Purchases can be made on the Ad-ID system using a credit card or purchase order (PO). Purchases are immediately available to use even if a purchase order is...
Wed, Apr 26, 2023 at 10:18 AM
A suspended account cannot be used to create codes. Ad-ID payment terms are net 30. If your account has been suspended, one or more invoices are over 15...
Wed, Jun 22, 2022 at 9:44 AM