Common Issues
If an advertiser does not have a group, prefix or account set up, please contact Client Success who can assist you to make sure everything is set up properl...
Fri, Jan 17, 2025 at 9:29 AM
The email should be sent almost immediately after submitting the request for a new password. If you do not see it in your inbox, however, please give it a f...
Wed, Jun 22, 2022 at 9:49 AM
You will not be able to edit the prefix for this code. A new code will need to be created under the correct prefix. Please see Can I delete codes? for ...
Tue, Apr 25, 2023 at 5:14 PM
Since HD and 3D are only valid for Video codes, an HD or 3D code cannot be changed to another media type. Also, if an SD code has a matching HD or 3D c...
Tue, Apr 25, 2023 at 5:16 PM
To see a code, you must have access to the group that contains the code. When using one of the following search features, codes are not immediately avai...
Tue, Apr 25, 2023 at 5:21 PM
You can only export up to 1,000 codes from the Ad-ID system. If you need a report of codes containing more than 1,000 records, please get in touch with Clie...
Tue, Apr 25, 2023 at 5:26 PM
We always recommend you copy yourself when sending emails so you can confirm if it sends. Please have the recipient check their spam to make sure the email ...
Tue, Nov 10, 2020 at 5:11 PM
If you are not able to find the company you need, please contact Client Success and provide the name of the Advertiser you are looking for and an associated...
Mon, Jun 20, 2022 at 3:32 PM
This may be due to the code format the prefix is set up with. Some of the code format options do not include sequential codes. If you are using a prefix...
Wed, Jun 22, 2022 at 9:53 AM
If you have had too many failed log in attempts, the system will block you from logging in for security reasons. If you are blocked, you will see an error ...
Tue, Sep 27, 2022 at 5:32 PM