Ad-ID, LLC

Usually the reason this happens is the user was not added to the group. You may have added them to the account by mistake. See Add Users for instructions to...

In order to be able to create codes, you must be added as a User of the group the prefix is in. If you have User access to the group and still cannot cr...

If an advertiser does not have a group, prefix or account set up, please contact Client Success who can assist you to make sure everything is set up properl...

The email should be sent almost immediately after submitting the request for a new password. If you do not see it in your inbox, however, please give it a f...

You will not be able to edit the prefix for this code. A new code will need to be created under the correct prefix. Please see Can I delete codes? for optio...

If a code was created as a Display Creative code, the media type cannot be changed because these codes are charged at a different rate than the other media ...

To see a code, you must have access to the group that contains the code. When using one of the following search features, codes are not immediately avai...

You are only able to export up to 1,000 codes from the Ad-ID system. If you need a report of codes that contains more than 1,000 records, please contact Cli...

We always recommend you copy yourself when sending emails so you can confirm if it sends. Please have the recipient check their spam to make sure the email ...

If you are not able to find the company you need, please contact Client Success and provide the name of the Advertiser you are looking for and an associated...