AD-ID, LLC

If an advertiser does not have a group, prefix or account set up, please contact Client Success who can assist you to make sure everything is set up properl...

The email should be sent almost immediately after submitting the request for a new password. If you do not see it in your inbox, however, please give it a f...

You will not be able to edit the prefix for this code.  The code will need to be voided and a new code will need to be created under the correct prefix....

Since HD is only valid for Video codes, an HD code cannot be changed to another media type.   If the media type needs to be changed from video to another vi...

To see a code, you must have access to the group that contains the code. When using one of the following search features, codes are not immediately avai...

You can only export up to 1,000 codes from the Ad-ID system. If you need a report of codes containing more than 1,000 records, please get in touch with Clie...

We always recommend you copy yourself when sending emails so you can confirm if it sends. Please have the recipient check their spam to make sure the email ...

If you are not able to find the company you need, please contact Client Success and provide the name of the Advertiser you are looking for and an associated...

This may be due to the code format the prefix is set up with. Some of the code format options do not include sequential codes. If you are using a prefix...

If you have had too many failed log in attempts, the system will block you from logging in for security reasons. If you are blocked, you will see an error ...